Clearspace Server Syndication Feed

Notes from GE Case Study

pandersen — Thu, 04 Sep 2008 18:06:12 GMT

GE SupportCenter

Communities of Practice focused on improving processes.

Knowledge capture

processes

They surface their entire org chart - 400,000 employees

50,000 communities? That sounds like too many. Is it really a community or a workgroup?

One example is an Excel community.

RSS, Wikis, blogs, calendars, chat and more

Partnership with Zoho for document management

Mashup implementation

easy connection with data sources - 5 million records in and out of system daily.

rapid iteration - agile two-week innovation cycle

Question/Answer system - tracking questions and establishes the professional network.

Light workflow

100 Surveys a day

Global development team

Enterprise scale

architecture, cloud approach (internal), governance

apply compliance policies into the system

meets the need - lessens desire to go out to consumer-based tools.

No mandate - organic growth, use it or don't

Available as product through Tata Consulting.

Questions?

What about security?

Records management?

Intellectual Property managment?

Community membership management?

How do you search against it all?

Is everything discoverable, or are there private communities?

How are ACLs handled in search?

What kind of organization is behind supporting this system and extending it?

Unconference — Cloud Stuff

pandersen — Wed, 03 Sep 2008 19:06:01 GMT

What is it, really?

Platform, Software, computing power, storage, standards? Yes.

Some obvious benefits:

Leverage existing services
Leveraging others experience — multi-tenancy
Smart resource allocation, especially for peaks in traffic.
Applications that require heavy resources for short periods of time — e.g. large log analysis
Accessibility, mobile applications?

Some obvious problems:

Security?
Compliance?
Managing Internet dependent SLA

Opportunity for deskless employees?

Unconference — Enterprise Learning

pandersen — Wed, 03 Sep 2008 18:19:59 GMT

Are traditional, formal enterprise learning plans failing, or coming up short? Perhaps peer collaboration can fill the gap and play a more important role in the learning profile of all employees.

Is there a compliance aspect to learning that cannot be handled in an informal way? Examples: security compliance, business conduct, sexual harassment.

Inserting learning opportunities into business processes. The holy grail? Knowledge retention and transfer is always more effective it the information needed is presented in the context of when the user needs it.

Unconference: Web Communities

pandersen — Wed, 03 Sep 2008 17:06:25 GMT

WordFrame Presentation by David Terrar

Case Study: Accounting community in the UK

Why build communities? I would argue that the communities already exist. Shouldn't the question really be, "Why support the communities online?" It is certainly easier to create online communities — perhaps that is one reason to do it.

"Culture is a mealy-mouthed way of talking about power."

—Euan Semple

1-9-90 Rule of Participation

How do you measure success? Is it okay to only have 1% active contributors?

What experiences have you got with blog, wiki and social media tools?

Customization of tools can fragment communities.

Summary (partial)

Champions
Prepare to loose control (This can definitely increase legal risk within a company — I think)
Community manager (is this a new role within organization?)
Corporate Standards