Ben Kepes's Blog

September 2008 Previous Next

I'm at the Office 2.0 conference in San Francisco, where day 1 has just concluded. As with all conferences, the most valuable parts have been the discussions outside of sessions. And I can tell you that the corridors have been humming here. The conference is a who's who of business-centric cloud computing — everyone here believes that the future will exist in the clouds.

 

Here are some of the sessions I've enjoyed today, including the Google keynote, Project Management 2.0, and Money 2.0 (with video embedded below)...

 

Google Keynote

 

Matthew Glotzbach (Google Enterprise) listed the ten things that he can do in the clouds today that he couldn't do a year ago. It was a very Google centric presentation — but nonetheless a good reminder of how far we've come in a short space of time. Matthew's list included:

 

  1. Having access to everything on the go — iPhone
  2. Being able to search through all my email — Gmail
  3. Chatting with customers and partners — in any language — Matthew gave a very cool live demo of inline translation of chat!
  4. Collaborating simply — Google Docs and Sites
  5. Organising travels — TripIt (the only non Google product making the top 10)
  6. Easily collecting data from co-workers and customers — Google Forms
  7. Building a scalable business application on the cloud platform
  8. Using online templates for docs, spreadsheets, and presentations
  9. Running fast, secure and stable web apps — Chrome
  10. Securely sharing video in apps with Youtube for Google Apps

 

There was lots of backchat on Twitter from attendees that it was very much a Google pitch, however it has to be said that if Google is at the forefront of cloud computing, then they have a right to crow about it.

 

Project Management 2.0

 

Fellow blogger Zoli Erdos moderated the panel. The panelists were:

 

  • Dean Carlson (Viewpath)
  • Andrew Filev (Wrike)
  • Bruce Henry (LiquidPlanner)
  • Mark Mader (Smartsheet.com)
  • Guy Shani (Clarizen)

 

It was interesting that there didn't seem to be a huge amount of differentiation in the offerings — they're all perhaps fighting for the same customers. Comments were raised around PM 2.0 bringing the end of siloed information. Participants claimed that no one is a project manager anymore — everyone is a manager, responsible for tasks. Differentiation between mass scale PM projects that need Gantt charts, top-down control, massive documentation, etc. However for 99% of PM work that isn't needed. New way of thinking about a federated PM model where users can work in whatever way is best for them, and behind the scene information is federated backwards and forwards between apps.

 

Project managers today spend their time battling with crappy software — Project Management 2.0 releases them to do real project management instead of being a project secretary. The main takeaway, and one which I concur with, is that no one player will replace Microsoft Project. Rather, there will be an ecosystem of varied flavours of PM app that all have a share of the market.

 

Money 2.0

 

I'm biased here, as I moderated this panel. However feedback from participants and attendees indicated that the panel was really rewarding. We were a little time-compressed as the previous session had run late. The participants were:

 

  • Aaron Forth (Mint.com)
  • Marc Hedlund (Wesabe)
  • Justin Kitch (Intuit)
  • Jeff Schultz (Bill.com)
  • Mike McDerment (FreshBooks)

 

It was hard moderating a panel that was so polarised between the consumer and business space, but notwithstanding that it went pretty well. The audience was a little jaded, but the participants appeared to enjoy themselves and said they got something out of it. It was great to be around the real players in this space. There was some excellent discussion around what the Money ecosystem will look like in a few years time — the value to be gained once connectedness is all pervasive.

 

Check out the video from the panel below.

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And it's over

Posted by Ben Kepes Sep 5, 2008

Sitting in the last session of the conference — Ismael is going over the  tools used to run the entire operation — 500 physical attendees and a couple of thousand virtual ones. All planned and arranged in a couple of months — it's  been a whirlwind. Overall it's been great to be around a bunch of people who "get it" — understand the cloud and what it can bring to business going forwards.

 

If I had any criticism it would be that a lot of time was spent talking about where we are at — not so much time spent visioning the future. Obviously with a  number of vendors present this isn't a surprising fact — but nonetheless it would have been great to have some visioning sessions that were vendor agnostic.

 

Anyway... thanks to all the attendees, thanks a bunch to Ismael and his team, and I look forward to seeing you all again next year.

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Meeting without travelling

Posted by Ben Kepes Sep 5, 2008

A panel discussion that the Twitterverse is no doubt interested in — check out the Twitter cred of the participants:

 

  • Robert Scoble (Fast Company)
  • Guillaume Cohen (Veodia)
  • Gary Griffiths (LiteScape)
  • Loic Le Meur (Seesmic)
  • Alain Mowad (Polycom)

 

The panelists introduced themselves and their businesses/offerings. The panel ranges across the spectrum from super high quality Cisco Telepresence systems, down to Seesmic for low quality ad hoc solutions.

 

Loic Lemeur announced that Twhirl will include video within the next two weeks. He discussed the fact that video allows relationships to be formed around the world without actual presence — it brings people closer together.

 

Robert told of WalMart's ability to buy fabric internationally over video conferencing, since the quality is so high.

 

Cohen tells of the savings that video conferencing brings — gas, time,  environmental, etc. People can work remotely easily — so long as the video integrates tightly with their existing workflow processes — people feel more comfortable giving feedback over video than "in the flesh." Veodia does all the hard work in the background, and serves up one button for users to push — delivering up the best quality that the connection available can give.

 

Mowad says that Polycom is much more focused on real time video sharing — gives examples of tele-medicine and tele-education.

 

Questions from the floor...

 

What are the coolest things the tools could have?

 

  • Someone who has video on 24hrs a day when she works remotely — a sense of intimacy when they're not there.
  • How do you create a technology that becomes so immersive that one feels that they're really there?
  • Video brings an experience as close as possible to real life.
  • Video enables Seesmic to run an international development team with real-time collaboration.

 

How can video-conferencing work when there are larger teams?

 

  • Remote-controlled monitors that move depending on who is talking!
  • There's a threshold beyond which video conferencing just doesn't work — 9 or  10 people perhaps?
  • There is a perception of presence — the host of offerings — audio, video, IM, etc. build up a feeling of intimacy that means that the group feel together — even if the camera is focusing on someone else at the time.

 

Discussion ensued about the fact that going forward, the ability to catalogue audio from a video stream is needed — allowing for searching and text string recognition.

 

All in all an interesting panel — I guess it's all about context and  preference — I'm a text guy and that's my preference — others work in images.

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Going 100% SaaS

Posted by Ben Kepes Sep 5, 2008

Now we're talking — the session I really wanted to see (apart from my own of  course!). Panelists were:

 

  • Gadi Shamia (Revongo)
  • Daniel Druker (Intacct)
  • Doug Harr (Ingres)
  • Robert Hull (Adaptive Planning)
  • Jeff Schultz (Bill.com)

 

Not surprisingly the recent Debes article came up — the crowd was dismissive of Debes' contentions about the imminent demise of SaaS as a model.

 

The first question was why aspire for 100% SaaS? The panelists agreed that SaaS gives functionality to SMBs that they wouldn't have otherwise been able to access. There was also agreement around the enabling benefits of SaaS apps. Why build a data center or buy expensive traditional software, when it's so much more readily accessible and cheaper via SaaS.

 

In response to a question from the floor about whether or not SaaS is actually cheaper, or whether that is just a marketing spin, Doug Harr from Ingres gave the example of a Siebel implementation for 150 salespeople that cost $1.5M. His new company implemented Salesforce.com which cost $140K/year for 130 users.

 

Another question from the floor raised security concerns for large businesses — the panelists agreed that they had no real concerns about their data being in the cloud.

 

What sort of business is more likely to adopt SaaS? Not surprisingly the panelists felt technology companies were prime candidates, also service companies, young companies, and rapidly growing organisations. Phil Wainewright brought up the issues around large businesses not going with SaaS due to their already sunken costs — again Doug Harr gave a great example where true total cost of ownership analysis can bring up surprising results. The costs and  hassles with the old school behemoth software offerings are often sufficiently high to outweigh the monthly costs of a SaaS alternative.

 

Discussion around integration — feeling was at this point in time it's acceptable, but this is where the growth will come from — creating pseudo best-of-breed total solutions via integration of diverse offerings.

 

To be honest, given the fact that this conference is meant to be about visioning the future, it was a surprise that so much time was taken in justifying SaaS as a model. It would have been nice to see more time spent on a picture of what a truly 100% SaaS ecosystem would look and feel like — maybe next year...

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Wi-Fi at Office 2.0

Posted by Ben Kepes Sep 4, 2008

Is quite simply stunning... Massive hats off to Ismael, Swisscom, and Covad for getting it going — it's fast, reliable, dependable, and has sufficient pipe size to serve up whatever everyone wants.

 

Awesome, awesome, awesome.

 

After attending conferences where there is no connectivity — it is an amazing experience.

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Project Management 2.0

Posted by Ben Kepes Sep 4, 2008

Fellow blogger Zoli Erdos is moderating the panel. Panelists are:

 

 

Everyone gave introductions to their products — interesting that there doesn't seem to be much differentiation in project management — they're all perhaps fighting for the same customers.

 

Comments around the end of siloed information. The change from a project manager being a silo of information to a position where everyone is a collaborative partner in the PM process. No one is a project manager anymore — everyone is a manager, responsible for tasks.

 

Differentiation between mass scale PM projects that need Gantt charts, top-down control, massive documentation, etc. However for 99% of PM work that isn't needed. New way of thinking about a federated PM model where users can work in whatever way is best for them, and behind the scene information is federated backwards and forwards between apps.

 

Project managers today spend their time battling with crappy software — Project Management 2.0 releases them to do real project management instead of being a project secretary.

 

The main takeaway, and one which I concur with, is that no one player will replace Microsoft Project. Rather, there will be an ecosystem of varied flavours of PM app that all have a share of the market.

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Getting things done

Posted by Ben Kepes Sep 4, 2008

Getting things done. (and a thought - isn’t spending time talking about having to get things done a little oxymoronic - kind of like fighting for peace?)

 

David Allen, founder of the Getting Things Done methodology spoke and described his process for Getting Things Done. I’ve never been a huge fan of these sorts of programs - I figure you’re either a good time manager or you aren’t. Although that’s easy for me to say - I find multi tasking pretty easy (no matter what my wife says!)

 

Having said that the GTD methodology sounds like a useful tool for those with too much on their plates and too little time to complete everything.

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Google and Office 2.0

Posted by Ben Kepes Sep 4, 2008

10 things I can do in the cloud today, that I couldn’t do a year ago. Keynote by head of the enterprise applications team, Matthew Glotzbach. He’s drunk from the Kool-Aid big time! It was a very Google centric presentation - but cool nonetheless.

  • Everything on the go - iPhone
  • Search through all my email - Gmail search
  • Chat with customers and partners - in any language- very cool live demo of inline translation of chat!
  • Collaborate simply with sites and docs
  • Organise travel - (the first non Google product today TripIt)
  • Easily collect data from co-workers and customers using forms
  • Build a scalable business application on the cloud platform
  • Use online templates for docs, spreadsheets and presentations
  • Run fast, secure and stable web apps (Chrome)
  • Securely share video in apps

Lots of backchatter on Twitter here from attendees that it was very much a Google pitch - oh well… if Google is at the forefront of cloud computing then I guess that’s what happens

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Cloud Computing

Posted by Ben Kepes Sep 3, 2008

Or Hariv agreed to moderate the cloud computing session.

 

Benefits — accessibility and network effects. People getting very focused on technology discussing whether or not cloud computing is revolutionary. I bravely advocated the user perspective, saying that cloud computing is an enabler — bringing technologies and processes formerly only available to large businesses down to small and even micro business.

 

No real solutions or answers to what cloud computing is — agreement that it's probably a good thing that everyone sees the cloud as being amorphous — otherwise the definition would become a constraint.

 

Discussion about bandwidth issues — need offline access as well.

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Good UI design

Posted by Ben Kepes Sep 3, 2008

Session tled by Ruby developer Steve Bristol — What is the role of a UI?

 

  • The goal is communication
  • Intuitive/Expected/Easy
  • Works for different users (novice/advanced)
  • Built with empathy
  • Makes users feel good
  • Is simple

 

Crap Code + Good UI = Good App but Good Code + Crap UI = Crap App

 

Usability testing will really, really piss you off, but it will build empathy with the user.

 

Discussion about Facebook vs. MySpace — as a UI case study.

 

We discussed a need to distinguish between design and UI.

 

Visual factors vs. interaction factors

 

A cross post from diversity.net.nz

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Session one at the unconference was led by David Terrar, and looked at building web communities — after his experience building one for the Institute of Chartered Accountants of England and Wales (ICAEW).

 

Some interesting thoughts around "why building communities". I pointed out that in fact we were discussing why to build online communities. Comments around managing organisations with aging populations, and online communities being a way to retain knowledge with moving resources.

 

Need to find new measures — the 1-9-90 rule. Need to find entirely new measures for online communities — not page views or visitors… How to "encourage" commitment and contribution — you can’t force it (and if you try, you will fail)

 

  • Users won’t just come
  • What is the purpose?
  • What’s in it for me?
  • Who are the champions?
  • Need teamwork
  • Coherent technology framework
  • Prepare to lose control
  • Moderation guidelines
  • Community manager needed

 

The more CONTENT you have, the more MEMBERS you will get, but the more MEMBERS you have, the more CONTENT you will get — keep things balanced. Don’t focus on the technology, focus on the users.

 

A cross post from diversity.net.nz

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