GE SupportCenter
Communities of Practice focused on improving processes.
Knowledge capture
processes
They surface their entire org chart - 400,000 employees
50,000 communities? That sounds like too many. Is it really a community or a workgroup?
One example is an Excel community.
RSS, Wikis, blogs, calendars, chat and more
Partnership with Zoho for document management
Mashup implementation
easy connection with data sources - 5 million records in and out of system daily.
rapid iteration - agile two-week innovation cycle
Question/Answer system - tracking questions and establishes the professional network.
Light workflow
100 Surveys a day
Global development team
Enterprise scale
architecture, cloud approach (internal), governance
apply compliance policies into the system
meets the need - lessens desire to go out to consumer-based tools.
No mandate - organic growth, use it or don't
Available as product through Tata Consulting.
Questions?
What about security?
Records management?
Intellectual Property managment?
Community membership management?
How do you search against it all?
Is everything discoverable, or are there private communities?
How are ACLs handled in search?
What kind of organization is behind supporting this system and extending it?
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